Customer KYC Support

September 6, 2022

Job Description

This role is ideal for a candidate looking for an experience with an exciting, dynamic company. The candidate will be responsible to carry out Know-Your-Customer verification process of the customer. The candidate will be required to perform due diligence checks & review KYC documentation of customer as per the RBI guidelines, and ensure customer data is stored in the system appropriately. The role requires the candidate to understand and adhere to SOPs while maintaining service level. We are looking for individual with good attention to detail and who is consistent, systematic, accurate and credible while performing duties. The candidate should have good analytical skills and should be willing to work in shifts.

Job responsibilities

· Carry out customer KYC verification process as per defined SOP.
· Responsible for ensuring KYC checks and completing enhanced Due Diligence.
· Perform necessary checks and report potential fraud customers.
· Constantly review the process and identify areas of improvement to ensure 0% defect rate.
· Exhibit highest standards of customer service.
· Ensure accurate and timely processing & submission of KYC requests.
· Maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information.

A day in the life

· Carry out customer KYC verification process as per defined SOP.
· Responsible for ensuring KYC checks and completing enhanced Due Diligence.
· Perform necessary checks and report potential fraud customers.
· Constantly review the process and identify areas of improvement to ensure 0% defect rate.
· Exhibit highest standards of customer service.
· Ensure accurate and timely processing & submission of KYC requests.
· Maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information.

BASIC QUALIFICATIONS

· Fresher or graduate with 0-2 yrs. of experience of handling operations in a customer facing environment
· Applicant should have strong written and oral communication skills
· Strong analytical ability and attention to detail
· Demonstrate strong self-motivation, professional composure and attitude, and enthusiasm.
· Positive team player eager to support teammates to resolve customer concerns.
· Strong prioritization and time management skills, with a high degree of flexibility.
· Demonstrate an appropriate sense of urgency for contact response time in the face of variable workflows.
· Ability to work an assigned schedule that falls within our operating hours is required and expected. Available shifts may include days, afternoons and evenings and typically include one or both weekend days. Schedules may change throughout the duration of your employment.

PREFERRED QUALIFICATIONS

· Any graduation
· Knowledge of KYC process and related RBI regulations is a plus.
· Expertise in both giving and receiving constructive, actionable feedback that produces desired results.
· Demonstrate strong and effective communication and public speaking skills, as well as composure under pressure and professional attitude.
· Must have good knowledge of Microsoft office applications