Shipping Policy

Thank you for choosing Jopab! Please take a moment to familiarize yourself with our shipping policy.

Order Processing Time
We aim to process all orders within 1-1 business days after they are placed. This time frame includes order verification, quality control, and packaging. Orders placed before 5 PM (EST) will begin processing that same day.
Please note that we cannot ship to multiple addresses for a single order. During peak seasons, processing times may be slightly longer.
Once your order receives a tracking number, it means it has been processed and is on its way to you. Should there be any unexpected delays, we will promptly notify you via email or phone.

Shipping Methods & Delivery Times

Shipping Method: FedEx/USPS/UPS
Estimated Delivery Time: 1-1 business days. Please note that unexpected delays may occur in rare cases.
Shipping time refers to how long it takes for your package to travel from our warehouse to your delivery location. From the moment your payment is confirmed, your package should arrive within 2-10 business days. While we set this range to account for any delays, most orders will reach you well within the maximum delivery window.

Shipping Rates & Delivery Estimates

Delivery Area: United States
Shipping Fee: $3.5 per order

Shipment Confirmation & Tracking
Once your order ships, you will receive a confirmation email that includes your tracking number. Please allow up to 24 hours for the tracking information to become active.

Lost or Damaged Packages
If you haven’t received your package by the end of the maximum estimated delivery time, please reach out to us at support@jopab.com. We will arrange for a replacement shipment.
If your package arrives damaged, please refuse to accept it, take photos of the damage, and contact our customer service team at support@jopab.com. We will send a replacement as soon as possible.

Tax Information
We do not collect sales tax on any of our orders.

Contact Information
For any questions or concerns, feel free to reach out to us:

• Email: support@jopab.com
• Phone: 325-550-0084
• Address: 408 Hartz Ave, Danville, CA 94526

Thank you for shopping with [business name]! We appreciate your trust and are dedicated to providing exceptional service.